Open an Account

Terms & Conditions

• Parking accounts run on a pre-payment basis. Account holders need to maintain a credit balance at all times, otherwise this may lead to suspension of the account facility without prior notice.
• Deposits are based on expected / average monthly usage x tariff x 52/12. Although usage often fluctuates, sustained increases may need to be jointly reviewed by Ashford Truckstop and the account holder.
• An Invoice, statement and vehicle log will be sent to you via email on a monthly basis for reference of useage.
• Any bank charges for funds transfer are to be met by the account holder.
• Any changes to your completed, signed application form must be made in writing by the Authorised Account Contact. We will then amend any details accordingly upon our approval.
• Any changes relating to parking tariffs will be confirmed with the account holder with prior notice being given.
• Account customers must adhere to the minimum volume of 10 trucks/stays per month or risk account closure.
• Reservations – Those who have not cancelled their booking two hours prior to their ETA as stated in our online T&C’s, will be charged for the space reserved.
• The reservation system allows both drivers and traffic managers to make bookings. If you do not want your drivers to book their spaces, it is your responsibility to advise them.
• Please advise all drivers that cooking on the park is strictly prohibited and could lead to removal from site and if persistent, closure of your account.
• On entering site and taking receipt of their parking ticket, drivers are agreeing to our ‘parking terms & conditions’.
• Account holders are asked to supply an excel file detailing all vehicles authorised to use the account facility. Vehicles not appearing on the authorised list will be required to pay the appropriate tariff by cash or card payment prior to exiting the park. It is the account holder’s responsibility to ensure that authorised vehicle lists are kept up to date.
• If you require purchase order numbers to be allocated to your invoice it is your responsibility to advise us of these no less than 5 days prior to the invoice being raised. If they are not received the invoice will be raised without p/o number and will not be amended.
• As a UK company we charge V.A.T on all Invoices.
• Accounts which fall below the minimum volume of 10 trucks/stays per month will incur a £25 + v.a.t administration fee.

For more information, please contact us on (+44) 1233 502 919 or email darren@ashfordtruckstop.co.uk today.